Glance at Multi-Vendor Service – Current Scenario


  • Core Attributes - In-house technical support, value based purchasing, quick response time, frequent upgradation of technology and ease in operational work flow are the core attributes of contractors.
  • Pain Point - Technology obsolete seems to be a common constituent across all challenges as most systems are in need to keep up with advanced technology, regular upgrades and maintenance which would then improve system downtime.
  • Decision Making – Low cost of ownership, quick response time and better service quality resonate prominently as important value propositions.

The most important attributes of MVS contractors are in-house technical support, value based purchasing, quick response time, frequent upgradation of technology and ease in operational work flow.

Fast response, asset management, increased the uptime of the equipment, support of imaging equipment to meet regulatory requirements are important considerations for all who intend to consider an MVS contract in the future.

Technology obsolete seems to be a common constituent across all challenges as most systems are in need to keep up with advanced technology, regular upgrades and maintenance which would then improve system downtime. System downtime, managing total cost of radiology department’s total budget are the other key challenges.

Training for skilled staff, improved maintenance, repair and replacement, system upgrades and enhanced quality services are the pre-termed perceptions on advanced services and management. An ideal MVS contract should be able to focus on optimizing the overall departmental process along with cost-effective and productive operational model that should have a contract of maximum 5 years.

Phillips and Siemens are highlighted as the most popular current after sales service and new service contract model providers. In US, the trend is to contact a single vendor for multiple service, as it is very cost efficient option and organizationally more simple and competent to function. Low cost of ownership, quick response time and better service quality resonate prominently as important value propositions.